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Instant Message/Who's Online:
Set IM Option to allow IM's. (These Settings are located on your My Account page.)
Make sure your browser's popup software is disabled or allowing popups from EquestrianSingles.
If there is no IM icon on your profile, this means a member's "Allow others to see you online" setting is OFF and they will not appear on the who's online list or have an IM icon. It must be ON for the icon to appear.
Please note, only Premium members can initiate IM's but everyone can receive them.